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Shopping and shopping process

Our current offer can be found on the website or on individual resort subpages as a part of basic filter categories. Gopass offers tickets to ski resorts, water parks, amusement parks and golf courses; cable car trips, parking, events or experiences, as well as, ski school and rental services.
Yes, a fee of EUR 1 / CZK 30 / PLN 5 is deducted for a product cancellation if the cancellation is made no later than until the end of the day prior to its date of use or EUR 5 / CZK 150 / PLN 25 if the cancellation is made on the day of its validity until 12:00. At the same time, points that were earned for the original purchase are deducted from your account balance. The point balance must not fall below this amount, otherwise, the cancellation will not be possible.
Gopass accepts several payment methods and their availability may vary depending on selected products to a specific resort. Basic payment methods include payments by card, internet banking and Apple pay, additional methods include Gopass credit, Gopass points, Magnus points and Twisto.
Yes, it is possible to shop for someone else by adding them to your account and then selecting them when making a purchase. The second option is to click on the “Another person with a Gopass card” button (e.g. buddy, neighbour) in the purchase process and enter the person’s Gopass card number.
Yes, a purchase is also possible on the day of the service use. Products will appear on your card within 15 minutes after completing your shopping with payment.
The validity of a product can be checked while making a purchase or after its completion on a thank you screen, in an email confirmation or in the “My orders” section in your account.
In this case, firstly check your SPAM folder in your mailbox. If a message doesn’t appear there either, please contact our customer service on 0850 122 155 or +421 220 510 448 from abroad to check the accuracy of your email address.
No, it is not necessary to print out a confirmation email, displaying it on your mobile device is enough as a proof.
Prices on Gopass vary depending on several factors. These differences are most visible in the case of ski passes as their prices are set dynamically according to the current situation and the demand. In principle, the rule is that the sooner you buy, the better is the price.
No, prices vary by age category in most cases. The adult rate is the basic price from which the others are derived.
Discounts cannot be combined, i.e. if you have several options for a given product (e.g. product for points vs. voucher offer), it is up to you which of them you choose.
In case it is not possible to add a product to the basket, it is likely that we do not allow the product purchase with the given configuration or you have already made a purchase for the selected date. If these instances are ruled out, our system has not alerted you to any restrictions and the purchase is still not possible, please contact our customers line on 0850 122 155 or +421 220 510 448 from abroad for more information.
If you are not able to choose the required time or number of persons, no spare capacity is probably available for the given time or number of persons. The cabin to Mt Lomnický štít has strict safety limits, so we recommend finding another nearest suitable date.
If the Pay by credit option is not available for a purchase, not enough credit is in your account balance. Please note that when cancelling a product a cancellation charge is deducted from the credit added to your account, so the amount of credit may not be enough to re-purchase the product with the same price. Increasing the credit balance by the missing amount is needed.
In such cases, your purchase can be cancelled. Depending on the specific product, cancellation is possible a day prior to their date of use or even on the day of use. Cancellation is subject to a fee of EUR 1 / CZK 30 / PLN 5 (a day in advance, until 23:59) or EUR 5 / CZK 150 / PLN 25 (on the day of use, until 12:00) and the remaining funds are credited to your account in the form of credit. Cancellations cannot be made after 12:00 on the day of use.
Gopass credit is used separately for individual countries, i.e. credit in € can only be used for purchases of products valid in Slovakia/Austria. Credit in Czech crowns can only be used for purchases of products valid in the Czech Republic. Credit in Polish zloty can only be used for purchases of products valid in Poland. In the event of a product cancellation, credit deducted by an applicable fee is added to your account depending on the country where the product was valid.
You have 30 minutes to complete your purchase as the best prices for products are only available in limited quantities. If this time is exceeded, products in the shopping basket will be removed (deleted) and it will be necessary to select them again.
Products for different resorts can be purchased together in one basket only Slovak resorts are combined together, only Czech resorts together, only Austrian resorts together or only Polish resorts together. This means that a Špindlerův mlýn ski pass and a Jasná ski pass need to be purchased separately.
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