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Shopping and shopping process

Our current offer can be found on the website or on individual resort subpages as a part of basic filter categories. Gopass offers tickets to ski resorts, water parks, amusement parks and golf courses; cable car trips, parking, events or experiences, as well as, ski school and rental services.
Your purchase can be cancelled in such case. To do so, go to the “My orders” section in your Gopass account and click on “Cancel” next to the service that you want to cancel. Only selected products can be cancelled so if there is no cancellation option, the respective product cannot be cancelled. Depending on the type of the product, cancellation can be made one day before the date of use or even on the same day (this doesn’t apply e.g. to Mt Lomnický štít tickets). The cancellation costs EUR 1 / CZK 30 / PLN 5 (one day before the date of use until 11:59 pm) or EUR 5 / CZK 150 / PLN 25 (on the day of use until 11:59 am). The remaining amount of money is added to your account in the form of credit. Products cannot be cancelled on the day of use after 12:00 noon. If you have activated a service at EUR 0 / CZK 0 / PLN 0 (purchase for points, activation of a 0-value voucher), it can be cancelled only if there is at least EUR 1 / CZK 30 / PLN 5 (cancellation one day before the date of use until 11:59 pm) or EUR 5 / CZK 150 / PLN 25 credit (cancellation on the day of use until 11:59 am) in your account. Season products and most events cannot be cancelled.
Gopass enables several payment methods, but their availability can differ in individual resorts. Card payment, Internet banking (CZ/PL) and Apple pay are the basic payment methods, Gopass credit, Gopass points, Magnus points and Twisto (CZ) are complementary methods.
Yes, it is possible to shop for someone else by adding them to your account and then selecting them when making a purchase. The second option is to click on the “Another person with a Gopass card” button (e.g. buddy, neighbour) in the purchase process and enter the person’s Gopass card number.
Services can be purchased also on the day of use, but there are a few exceptions e.g. ski schools or ski rentals. Products are loaded to your card within 15 minutes after the purchase.
The validity of a product can be checked while making a purchase or after its completion on a thank you screen, in an email confirmation or in the “My orders” section in your account.
In this case, firstly check the SPAM folder in your email box or write “Gopass” into the search bar in your box to look for emails sent by our company. If the respective message doesn’t appear there either, please contact our customer service on 0850 122 155 (from Slovakia) or +421 220 510 448 (from abroad) to have your email address checked.
No, it is not necessary to print out a confirmation email, displaying it on your mobile device is enough as a proof.
Prices on Gopass vary depending on several factors. These differences are most visible in the case of ski passes as their prices are set dynamically according to the current situation and the demand. In principle, the rule is that the sooner you buy, the better is the price.
No, prices vary by age category in most cases. The adult rate is the basic price from which the others are derived.
Discounts cannot be combined, i.e. if there are several options for a given product (e.g. product for points vs. voucher offer), it is up to you which of them you choose. ISIC discounts cannot be offered to individuals younger than 18 years who can have discounts based on their age.
In case it is not possible to add a product to the basket, it is likely that we do not allow the product purchase with the given configuration or you have already made a purchase for the selected date. If these instances are ruled out, our system has not alerted you to any restrictions and the purchase is still not possible, please contact our customers line on 0850 122 155 (calling from Slovakia) or +421 220 510 448 from abroad for more information.
If you are not able to choose the required time or number of persons, no spare capacity is probably available for the given time or number of persons. The cabin to Mt Lomnický štít has strict safety limits, so we recommend finding another nearest suitable date.
Every invoice is generated automatically after the respective payment is made and includes the name of the main Gopass account holder and the data that you entered when registering.
Yes, a fee of EUR 1 / CZK 30 / PLN 5 is deducted for product cancellation if the cancellation is made no later than until the end of the day prior to its date of use or EUR 5 / CZK 150 / PLN 25 if the cancellation is made on the day of its validity until 12:00 noon (selected products cannot be cancelled on the day of use, e.g. Mt Lomnický štít tickets). At the same time, points that were earned for the original purchase are deducted from your account balance. The point balance must not fall below 0, otherwise the cancellation is not possible.
Gopass credit is used separately for individual countries, i.e. credit in € can only be used for purchases of products valid in Slovakia/Austria. Credit in Czech crowns can only be used for purchases of products valid in the Czech Republic. Credit in Polish zloty can only be used for purchases of products valid in Poland. In the event of a product cancellation, credit deducted by an applicable fee is added to your account depending on the country where the product was valid.
You have 30 minutes to complete your purchase as the best prices for products are only available in limited quantities. If this time is exceeded, products in the shopping basket will be removed (deleted) and it will be necessary to select them again.
Products related to different resorts and countries have to be purchased separately. If you e.g. buy cableway tickets and water park tickets, you have to make two orders, i.e. complete your purchase of cableway tickets first and then buy water park tickets.
After purchasing the ski pass, it takes between 0 and 15 minutes for the ski pass to be loaded onto your Gopass keycard. This means that if you want to go through a turnstile immediately after the purchase and your Gopass card doesn't work at the reader, the ski pass may still be in the loading process.
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