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A complaint is a written message by which one can exercise their right to complain about defects related to shopping of services or products purchased via the Gopass programme.

Via a complaint form

Can be filed only by a logged-in user.

In writing

to the address: Gopass SE, Demänovská Dolina 72, 031 01 Liptovský Mikuláš

By email

to the email address:

Would an answer solve it?

Before you start your complaint procedure, please try to find a solution to your problem in the FAQ section

Important deadlines as for filing and resolving complaints

Complaints are resolved within a maximum of 30 days after they are received. Every client is always informed how their complaint has been resolved. Clients can file their complaints within periods that are specified in the

General Terms and Conditions.

Withdrawal from a contract

A contract related to purchasing a Gopass card product can be withdrawn from by sending a form.

Download the form