Fresh Track is unique morning skiing available only to a handful of enthusiastic skiers for whom selected cable cars and pistes are accessible before the respective resort is opened officially. Customers with this product have a unique opportunity to ski on a perfectly groomed surface without queuing and to crown their experience with a nourishing breakfast. Fresh Track skiing is available from 7:00 am to 9:00 am, breakfast is served afterwards. Please note that a Fresh Track ticket doesn’t include a ski pass for the rest of the day, however, this is available for a discounted price in the resort client centre.

Purchased ski passes include mountain rescue insurance which applies exclusively to opened and marked tracks/pistes (only in Slovak resorts). Purchased tourist cable car tickets don’t include mountain rescue insurance. Our Client Centres offer additional off-piste insurance or insurance for tourists.

To secure the required equipment, a reservation needs to be made two days (i.e. 48 hours) in advance.

If you cannot use your purchased product due to objective restrictions in the resort, you are entitled to be compensated in accordance with the General terms and conditions of individual resorts. If you still are in the resort, you can claim the compensation in the Client centre or at the ticket office. If you are already gone, please send us your complaint in writing to: reklamacia@gopass.sk (SK resorts), reklamace@gopass.cz (CZ resorts), reklamacje@gopass.pl (PL resorts) or info@gopass.at (AT resorts). When filing a complaint, it is necessary to describe the reason for the complaint, to submit relevant documents proving the justification of the complaint and the number of your registered Gopass card, which will make the identification process easier. We usually respond within 3 working days.

Always buy ski passes at our ticket offices or online on www.gopass.travel. Never buy tickets from another person offering it at a car park, nearby a ticket office, on a slope or through a selling platform. This will avoid later potential disappointment and unpleasant surprise in the form of a blocked ski pass.

Please note that all tickets purchased through the Gopass e-shop, as well as ticket offices, are non-transferable. If this condition is violated, tickets are blocked. When passing turnstiles in mountain resorts, ski passes/ tickets are cross-checked by a face recognition system, so do not exchange ski passes with anyone else. With a blocked ticket, a turnstile (scanning device) cannot be passed and the operation staff will not allow you to enter a cable car.

1-day parking in selected resorts can be purchased in the www.gopass.travel online shop if there are parking spaces available. The parking service can be purchased online no later than one day before the day of use. The purchase cannot be made on the day of use. The entrance car park barrier can be opened by scanning the Gopass keycard or the digital Gopass card that has been topped up with the product. The digital Gopass card can be downloaded to your mobile phone in your Gopass account, the “Gopass cards” section. The entrance car park barrier opens automatically. No more stress when looking for a parking space and no more need to arrive early.