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Product information

Fresh Track is unique morning skiing available only to a handful of enthusiastic skiers for whom selected cable cars and slopes are accessible before the official operation beginning at a resort. Customers with this product have a unique opportunity to ski on a perfectly groomed surface without queuing and to crown their experience with a nourishing breakfast. Fresh Track skiing is available from 7:30 to 9:00, breakfast is served after 9:00. Please note that a Fresh Track ticket doesn’t include a ski pass for the rest of the day, however, this is available for a discounted price.
Purchased ski passes include mountain rescue insurance which applies exclusively to opened and marked tracks/ slopes (only in Slovak resorts, except tourist tickets). Our Client Centre offers additional off-piste insurance.
To secure the required equipment, a reservation needs to be made two days (i.e. 48 hours) in advance.
Yes, you are entitled to compensation in case a product is not used due to objective restrictions at a resort. A writing complaint can be sent to reklamacia@gopass.sk. When filing a complaint, it is necessary to describe the reason for the complaint, to submit relevant documents proving the justification of the complaint and a registered Gopass card number, which will make the identification process easier. We usually respond within 3 working days.
Always buy ski passes at our ticket offices or online on www.gopass.travel. Never buy tickets from another person offering it at a car park, nearby a ticket office, on a slope or through a selling platform. This will avoid later potential disappointment and unpleasant surprise in the form of a blocked ski pass.
Please note that all tickets purchased through the Gopass e-shop, as well as ticket offices, are non-transferable. If this condition is violated, tickets are blocked. When passing turnstiles in mountain resorts, ski passes/ tickets are cross-checked by a face recognition system, so do not exchange ski passes with anyone else. With a blocked ticket, a turnstile (scanning device) cannot be passed and the operation staff will not allow you to enter a cable car.
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