Your Gopass card is your personal identifier based on which you can use Gopass services and benefits. It can be a plastic card that serves as your ski pass, a medium topped up with resort packages provided by TMR hotels or a cable car ticket (in Austrian resorts), or it can be digital, allowing access to water parks, ski schools, ski rentals, golf resorts and more. Each Gopass card is personalised and non-transferable. In Slovak, Czech and Polish mountain resorts, the QR code included in your purchase confirmation is required to use cable cars as a pedestrian.

Your digital Gopass card will be automatically included in your email confirmation after registering for the programme, along with instructions on how to save it to your device. The Gopass keycard is ideal for using ski passes, resort packages provided by TMR, a.s. hotels and cable car tickets (in Austrian mountain resorts). When purchasing products requiring a keycard for the first time, you can buy a Gopass card online and pick it up at the Client centre or at Gopass Ticket self-service points when visiting the respective resort. Each Gopass card is personalised and non-transferable. In Slovak, Czech and Polish mountain resorts, the QR code included in your purchase confirmation is required to use cable cars as a pedestrian.

Plastic keycards are not necessary when shopping in the www.gopass.travel online shop, but they are essential when using ski passes, resort packages provided by TMR, a.s. hotels and cable car tickets (in Austrian resorts), as they allow turnstile access. If you don’t own a plastic card yet, you will be prompted to purchase it and pick it up when buying a product requiring the Gopass card. For other products and services, the digital Gopass card in your mobile device can be used. Each Gopass card is personalised and non-transferable. In Slovak, Czech and Polish mountain resorts, the QR code included in your purchase confirmation is required to use cable cars as a pedestrian.

You can block your card in your profile under the Gopass Cards tab, in the Lost Card section or by calling the Gopass helpline at 0850 122 155 or the international customer line at +421 220 510 448. A replacement card can then be picked up for a fee at one of our centres and assigned to your Gopass account under the "Gopass Cards" section later. Our staff is also available to assist if needed. Keep your Gopass card secure as TMR is not liable for damages resulting from card loss and subsequent misuse. Each Gopass card is personalised and non-transferable.

The digital Gopass card can be downloaded from the “Gopass cards” section in your account. It is also a part of the welcome to the Gopass programme email confirmation after your registration.

The digital Gopass card can serve to present and identify oneself everywhere except turnstiles in mountain resorts. Every Gopass card is personalised and non-transferable.

A new card can be added in your account in the “Gopass cards”/”Gopass chip card” section under your name by clicking on the “Add a card” button. Please note that if you already owned a chip card in the past, it is necessary to block the original card at first before adding a new one. A card can be blocked in your Gopass account in the “Gopass card” section by clicking on “I have lost a card”.

Yes, there is a one-time charge of 2 EUR / 75 CZK / 10 PLN or 3 EUR at Muttereralm Innsbruck. The card is added to your account and can be used for future purchases. The card is non-refundable, personalised and non-transferable.

If your chip card does not work and you have bought a product, please visit our Client Centre.