The Gopass card is your personal identification medium to use services and benefits of the Gopass programme. It can have a plastic card form that serves as your personal ski pass and cable car ticket (QR codes sent in purchase confirmation emails are required to use tourist cable car tickets in Slovak mountain resorts) or a digital form which can serve for other products and services too (water park tickets, ski school, ski rental, hotel accommodation, golf etc.). Each Gopass card is personalised and non-transferable.

The digital Gopass card is sent automatically as part of our confirmation email after registering for the programme and includes instructions on how to download it. The Gopass keycard serves best as a ski pass or a cable car ticket (QR codes sent in purchase confirmation emails are required to use tourist cable car tickets in Slovak mountain resorts). When purchasing products that can be used only together with a Gopass keycard for the first time, the Gopass card can be purchased also online and picked up in a Client centre when visiting the respective resort. Every Gopass card is personalised and non-transferable.

The Gopass keycard is not required when shopping online on www.gopass.travel. However, it is needed when using ski passes and cable car tickets to pass turnstiles (QR codes sent in purchase confirmation emails are required to use tourist cable car tickets in Slovak mountain resorts). If you don’t have a keycard yet, you will be notified to buy it and pick it up in any resort. When buying other products and services, your digital Gopass card in the mobile phone can be used. Every Gopass card is personalised and non-transferable.

Your card can be blocked directly in your profile in the “Gopass card”/”I have lost my card” section or by calling the Gopass helpline (0850 122 155 or +421 220 510 448 from abroad). A new keycard can be collected afterwards in one of our resorts at a EUR 5 / CZK 150 / PLN 25 surcharge (EUR 2 /PLN10 /CZK 50 for the card and EUR 3/PLN20 /CZK 100 for topping up the ski pass/ticket again). The new card can be added to your Gopass account online in the “Gopass cards” section or if necessary, our helpful staff will be happy to help you add it in our resorts. Please guard your Gopass card sufficiently. In the event of its loss and subsequent misuse, TMR is not responsible and is not liable for any damages incurred. Every Gopass card is personalised and non-transferable.

The digital Gopass card can be downloaded from the “Gopass cards” section in your account. It is also a part of the welcome to the Gopass programme email confirmation after your registration.

The digital Gopass card can serve to present and identify oneself everywhere except turnstiles in mountain resorts. Every Gopass card is personalised and non-transferable.

A new card can be added in your account in the “Gopass cards”/”Gopass chip card” section under your name by clicking on the “Add a card” button. Please note that if you already owned a chip card in the past, it is necessary to block the original card at first before adding a new one. A card can be blocked in your Gopass account in the “Gopass card” section by clicking on “I have lost a card”.

Yes, every issued Gopass keycard costs EUR 2 / CZK 50 / PLN 10. The card has to be added to your account and can be used to buy our products next time. Every card is non-returnable, personalised and non-transferable.

If your chip card does not work and you have bought a product, please visit our Client Centre.