List of resorts where Gopass can be used: Slovakia: Ski resorts – Jasná, Štrbské Pleso, Tatranská Lomnica and Starý Smokovec. Water parks – Tatralandia and Bešeňová. Golf Resorts – 365 Golf Range Trenčín and Royal Valley Golf Club. Czech Republic: Ski resorts – Špindlerův Mlýn and Ještěd. Golf resorts – Golf Resort Kaskáda, Golf Resort Ostravice, Golf Resort Olomouc, Golf & Spa Kunětická Hora. Poland: Ski resort – Szczyrk Mountain Resort. Amusement park – Legendia. Austria: Ski resorts – Mölltaler Gletscher, Muttereralm Innsbruck, plus additional ski resorts in Austria and Italy.

After logging in to a Gopass account, another member can be added by filling their basic details (name, surname and date of birth) to a form found in the “Gopass cards” section/ “My family”. The maximum number of members for one family is 10.

Members can be separated and made independent in the “Gopass cards – My family” section. Under the member that you want to separate, there is an “Options” panel. When clicked on, the “Separate a member” option appears (the email address of the member that you want to separate and that is not registered in the Gopass programme must be entered). Members younger than 15 years cannot be separated. Similarly, existing members can be joined, but the member that asks for joining cannot have any other members subordinate to their account.

You can change your phone number, address and country of origin. The language settings and password, as well as the PIN for goX credit and cashback transactions can be changed too. All of these changes can be made in the Settings tab. For surname or email changes, please contact the Gopass Contact centre via email at info@gopass.sk.

To subscribe to receive our offers and newsletters, choose the option in the “Settings” section. This option is also available as a part of the registration form when registering with Gopass. Our offers are great, so don’t miss them ;)

Your password can be changed in the Settings tab of your profile. If you forget your password, click on the Forgot Password? text before logging into your Gopass account. After entering the email address used to register for Gopass, you will receive a message with instructions to reset your password.

Yes, there are reduced rates for students/pensioners and disabled clients. Members (older than 18 years) are entitled to claim discounted prices by entering their ISIC/ITIC/EURO<26 card numbers in the Gopass card section for the relevant person. Claiming discounts due to disability (disabled with cards) is assessed based on the respective customer’s request sent to the email address info@gopass.sk. After the card is registered, the product has to be added to the shopping basket based on the age (adult) and the discounted price will be displayed after selecting the name of the client and claiming the respective discount.

Gopass membership imposes no obligations on you; instead, it offers unique benefits. However, if you wish to delete your account, you can request it via email at info@gopass.sk or delete it through the Gopass app. Deleting the account will automatically block all Gopass cards registered in the account, deactivate all active services and remove any accumulated goX cashback.

All details on the scope and purpose of the processing of your data can be found in the Privacy Statement, which is governed by strict privacy and personal data protection policies. To request additional information or to exercise other rights based on the GDPR please contact us at privacy@tmr.sk.

A photo is required only for certain products with longer or recurring validity (such as the Gopass SKI Season Pass) to enable identification in our resorts. We recommend updating your photos in your Gopass account, especially before purchasing seasonal products like the Gopass SKI Season Pass, Aqua/Maxi Season Pass. If you accidentally upload the wrong file, you can send the correct photo to info@gopass.sk.

There are no registration or membership fees in the Gopass programme.

Individuals older than 15 years can create their own accounts in the Gopass programme.

You can easily download our Gopass.Travel app from the Google Play Store (Android) or Apple Store (IOS).